Complaints Procedure

Complaints Procedure

Last Updated: August 2026

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1. Our Commitment to Quality

At RC Compliance Ltd, we are committed to providing a high standard of electrical compliance, testing, and inspection services across all our commercial operations. We value our client relationships and strive to ensure every interaction and service delivery meets your expectations. However, if something goes wrong or you are dissatisfied with our service, we want to know so we can put it right.

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2. How to Raise a Complaint

If you have a complaint regarding our services, engineers, or administrative processes, please contact us as soon as possible using the details below so we can investigate promptly:

Primary Contact: Chris Coles
Telephone: 01925 500108
Email: admin@rccompliance.co.uk
Postal Address: RC Compliance Ltd, 31 Blakehill Drive, Great Sankey, Warrington, WA5 1ZF

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3. Our Complaints Handling Process

To ensure all concerns are handled fairly, transparently, and efficiently, we follow a structured procedure:

• Acknowledgment: We will acknowledge receipt of your complaint within 3 working days of receiving it.
• Investigation: Our management team will conduct a thorough investigation into the circumstances surrounding your complaint, reviewing job sheets, technical certificates, correspondence, and speaking with relevant staff or engineers.
• Resolution Response: We aim to provide a full written response and proposed resolution within 14 working days of receiving your complaint. If a complex investigation requires additional time, we will keep you informed of our progress.

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4. External Escalation & Dispute Resolution

We aim to resolve all complaints amicably and internally. However, if you feel your complaint is not resolved satisfactorily after following our internal procedure, you may escalate the matter to relevant regulatory bodies or professional trade associations where applicable.

If your complaint relates to how we handle your personal data and privacy rights, you have the right to contact the Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)
Telephone: 0303 123 1113
Website: www.ico.org.uk
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF